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A Complete Fireplace Suite typically includes the fire appliance (such as an electric or gas fire), along with a matching surround, mantel, and hearth. Everything is designed to complement each other for a cohesive look.

Yes, we offer a variety of Complete Fireplace Suites in both electric and gas options. This allows customers to choose based on their preferences and installation requirements.

While our suites come in pre-designed sets, we offer a range of sizes and styles to fit different spaces. Our team can assist in selecting a suite that best fits your room’s dimensions and aesthetics.

One of the advantages of Complete Fireplace Suites is their ease of installation compared to separate components. However, the installation process varies depending on the type of suite and your home’s layout. We recommend professional installation for optimal safety and efficiency.

Consider the size of the room, your existing decor, and your heating needs. Our experienced staff can provide guidance and help you choose a suite that complements your home perfectly.

Yes, we encourage you to visit our showroom to see our Complete Fireplace Suites in person. This allows you to get a feel for their quality, size, and how they might look in your home. We highly recommend you visit our showroom to discover 400+ fireplaces and 60+ media walls on live display.

Safety is paramount with any fireplace installation. Our suites are designed with safety in mind, and we provide all necessary guidance on safe operation. Additionally, all installations should be conducted by a qualified professional to ensure safety standards are met.

We do not stock, fit, or sell any bio-ethanol fires. This is because we they provide less heat than wood alternatives, the fuel is more expensive, its corrosiveness, low flame luminosity, and lower vapor pressure (making cold starts difficult). We believe that overall there are better options available.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

We do not provide or install carpets. If the carpet has to be pulled back or cut to install your fireplace or media wall, your carpet fitter will need to reinstall. You should be notified of this after your initial survey.

All of our natural limestone surrounds are mined and crafted in Portugal. Many manufacturers of high-end products import their limestone from Portugal.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

We offer a wide range of electric fires, including wall-mounted units, freestanding electric stoves, built-in electric fires, electric fireplace suites, and electric fire inserts. Each type comes in various styles and designs to suit different home decors.

Yes, electric fires are known for their energy efficiency. They convert almost all the energy they use into heat, meaning less waste and lower running costs compared to traditional fires. Even with today’s high energy prices.

One of the main advantages of electric fires is their low maintenance. They don’t produce ash or soot like traditional wood or gas fires, eliminating the need for regular cleaning of the fire itself and the chimney.

Electric fires are excellent for supplemental heating and can be used as the main heat source in smaller homes. However, for larger spaces or as a primary heat source for your home, you might need additional heating solutions. Please contact our team for specialist advice.

No, electric fires do not require a chimney or venting system. This makes them an ideal choice for homes without existing chimneys or for rooms where installing a chimney is not feasible. Electric fires are also easier to control the temperature as it can be easily switched on/off repeatedly.

Yes, electric fires are generally safer than traditional fires since they don’t produce real flames. The heating elements are typically well-contained, and many models have cool-to-touch surfaces. But please be vigilant, high heat from an electric fire, like any other fire, can cause injury.

Modern electric fires come with advanced technology that creates very realistic flame effects. Many models offer adjustable colors and brightness to mimic the look of real flames. Visit our showroom today to discover 400+ fireplaces on live display.

Installation varies depending on the type of electric fire. Wall-mounted and freestanding units are typically easier to install. We recommend professional installation for built-in models to ensure proper and safe setup.

Absolutely! We encourage you to visit our showroom where you can see various models in operation, assess their features, and choose the one that best fits your needs and preferences. Our team can assist in planning your project and provide advice on your fire options.

Some electric fires have a realistic smoke function that uses water to create mist/steam. Some models require you to fill a small tank that can be safely removed, others have a build in the tank and the fire is linked to your pluming. If you are not sure please contact us. Another problem that can sometimes arise is that regular tap water is used instead of filtered water, which can sometimes, over time build up limescale and block the water flow.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

Our stoves are manufactured to high standards with tough materials, from reliable brands, but it has a hard job, and ‘consumables’ such as your glass or rope seals can deteriorate over time. There are a few things that can affect the life of your consumables.

Constant High Temperatures – Think of your car, if you drive faster and harder for long periods you will need to replace your brakes etc – if you are running your stove full blast for long periods it can lower the life expectancy of your parts. This is a more common issue for multi-fuel stoves as coal burns hotter for longer and produces more byproducts.

Regular Maintenance – Keeping your stove free from too much ash, cleaning your flue/chimney regularly. More frequently if you are burning coal.

This is completely normal. Due to the high heat, the bricks are put through incredible strain. Heat bricks are classed as consumables and may need to be replaced from time to time. But don’t worry, this is not a fault, even cracked but still intact, they are still safe to use. If you require replacement parts for your stove please contact us.

Limestone is a very porous material and can absorb moisture. Water is used when installers have had to cut the limestone to size. Your limestone can even be slightly damp to the touch for 4-8+ weeks after installation until all of the moisture has wicked away. This is normal and not a fault.

There are certain parts of a surround that even the best manufacturing cannot produce perfectly. It is common that a inside corner of a cut, upon very close inspection, may appear to be slightly chipped. This is part of the crafting process and is not a fault. These small ‘chips’ are more common in marble rather than the softer limestone. Of course, larger chips are faults and should be reported to us as soon as possible.

Most remotes will not have interference and you will be able to use both separately as normal. When there are some cross controls, it is because both remotes are on the same frequency channel. To resolve this please change the channel of one of the remotes. If you do not see a way to do that, please contact us.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

Whether it’s a new wood-burning stove, gas fire or electric mediawall fire, all new fires tend to have a slight metal burning smell when operated for the first time. The smell is the oil and dust particles from the metal being burned away, is completely normal, and not a fault. This should disappear in a short while. However, if this smell persists, please contact us.

All electric fires make an audible sound, it’s simply the mechanisms working. A small audible sound is not classed as a fault as it is the proper operation of the fire. If you hear any loud bangs or constant clicking then this may indicate a fault and you should report it to the manufacturer. Thank you.

We offer a wide range of fire surrounds, including traditional, contemporary, rustic, and bespoke designs. Our collection features various materials such as wood, stone, cast iron, granite, and marble, each adding a unique aesthetic to your fireplace.

Choosing the right fire surround depends on your personal style, the design of your room, and the type of fireplace you have. Consider the material and color that will complement your interior decor. Our team is available to provide guidance and help you make the perfect choice.

Yes, all our fire surrounds are made from heat-resistant materials, ensuring they are not only stylish but also functional and safe. The hearth also plays an important part in keeping you safe.

Absolutely. We offer bespoke fire surround services where we can tailor the size, material, and design to fit your specific requirements and dimensions. We have designed thousands of fireplaces and media walls, visit our showroom to browse the latest trends and elegant classics.

The maintenance of your fire surround depends on the material. For most surrounds, a damp cloth can be used for cleaning. We recommend avoiding harsh chemicals, especially on natural stone or wood. We can provide specific care instructions based on the surround you choose.

Yes, fire surrounds can help contain the heat and distribute it more evenly throughout the room, enhancing the efficiency of your fireplace. This has been done for hundreds of years using large stones.

Certainly! We encourage you to visit our showroom to view our extensive range of fire surrounds. Seeing them in person can help you get a better idea of their textures, colors, and how they might look in your home. Our helpful sales staff can guide you through the details and offer advice on your project.

Portuguese limestone is a natural stone cut straight from the earth. The stone is a sedimentary limestone with characteristic darker veins and a lighter background, intermingled with fossils and blooms. All of our limestone surrounds are constructed from Portuguese limestone, which is a natural material so each piece is unique and will contain veining, fossils, and ‘blooms’ which are not defects.

Each piece/type of marble is unique and each type of marble has different characteristics. No two pieces of marble can ever be the same. Some marbles and stones may have slightly different characteristics, but these are not defects. (some natural materials even have fossils, but generally discarded during) manufacturing.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

We do not provide or install carpets. If the carpet has to be pulled back or cut to install your fireplace or media wall, your carpet fitter will need to reinstall. You should be notified of this after your initial survey.

All of our natural limestone surrounds are mined and crafted in Portugal. Many manufacturers of high-end products import their limestone from Portugal.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

We offer a diverse range of gas fires, including inset gas fires, outset gas fires, high-efficiency gas fires, balanced flue gas fires, and flueless gas fires. Each type comes in various styles to suit different home interiors.

It depends on the type of gas fire. Traditional inset and outset gas fires typically require a chimney. However, we also offer balanced flue gas fires and flueless gas fires that do not require a chimney, making them suitable for homes without one. We have solutions for all projects and all types of fires or your home.

Yes, gas fires are safe when installed and used according to manufacturer guidelines. They are equipped with safety features such as oxygen depletion sensors and flame failure devices to ensure safe operation. All of our gas fire installers are GasSafe certified.

Gas fires are known for their high efficiency. They provide quick and consistent heat with less energy consumption compared to wood fires. Our high-efficiency gas fires offer even greater energy savings.

Yes, most gas fires come with control options to adjust the heat output. Some models include remote controls for added convenience, allowing you to regulate the temperature from anywhere in the room.

Gas fires require less maintenance than wood-burning fires. It’s important to have them serviced annually by a qualified technician to ensure they are operating safely and efficiently. all of our Gas engineers are GasSafe certified.

Yes, our high-efficiency gas fires and flueless gas fires are designed to reduce energy consumption and emissions, making them a more environmentally friendly choice.

Absolutely! We encourage you to visit our showroom where you can see various models in operation, assess their features, and choose the one that best fits your needs and preferences. Our amazing team can assist you with your project. Open 7 days a week.

We do not stock, fit, or sell any bio-ethanol fires. This is because we they provide less heat than wood alternatives, the fuel is more expensive, its corrosiveness, low flame luminosity, and lower vapor pressure (making cold starts difficult). We believe that overall there are better options available.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

No, we do not sell any LPG fires or bottled gas.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

Inset gas fires are installed into the wall whilst outset gas fires are installed onto the hearth in a chamber. We have a wide selection of gas fires on live display in our showroom, alongside many hearth and chamber options.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

We do not supply and fit flueless gas fires. For alternative options, please contact us.

Replacing the rope seal on your stove is an important part of your maintenance and servicing. The rope creates an airtight seal around the edges of your stove door which is needed to form a proper draft up your flue. Without a proper functioning seal, you may get smoke coming into your home or at the very least have incorrect burn settings on your air controls. Our friends over at Stovax have created a great video explaining how to replace your stove rope seal.

*Please note: Due to factors like rope thickness you must use the correct rope seal for your specific model of stove. If you are unsure of which rope seal to buy please contact us.

Lighting your stove correctly is very important, without it, you may struggle to build a hot enough fire to dispel a cold pug in the colder months and without the correct air control settings you can smother your fire. You can learn more about lighting your fire, choosing the correct wood, and more on our blog. Our friends at Stovax have also created a great video explaining the process.

You can contact us using any of the methods below;

Phone: 0191 417 5467

Email: sales@washingtonfireplaces.co.uk

Online chat via our website.

Contact forms via our website.

Social media: Facebook, Instagram

**We did have an issue where a very small number of people trying to call our number were blocked automatically by BT when using certain links online. If this happens please let us know using an alternative contact method**

Yes, there is a small separate charge for rubbish removal. Most companies build it into the order price but we make it an optional charge because some people may already have a skip on-site when renovating and we don’t want to charge for something that’s not needed. The price depends on the amount that needs to be removed and if any special requirements are needed for correct, safe disposal. This will be discussed with you during the planning phase.

We have facilitated the installation of over 3,000 mediawalls and fires. We refer many of our customers to local, experienced teams of installers who do this every day and are well-versed in both standard and bespoke jobs. We can even handle all of the bookings for you to ensure minimal distruption.

We are unable to say here as it changes with the time of the year. A general rule of thumb is 2 weeks from visiting to the finished install. Please contact us for the latest install date information.

We do not provide or install carpets. If the carpet has to be pulled back or cut to install your fireplace or media wall, your carpet fitter will need to reinstall. You should be notified of this after your initial survey.

When designing your media wall, think carefully about which electronics you use. We design our walls to hide all of the clutter in cupboards and other hidden areas. And of course, we can leave some extra room for additional equipment and always design for ease of access.

Yes, we can give details of experienced installers who have done so before. A media wall is more than just the fireplace, although the fire is an impressive feature. Please contact us to discuss the details.

It is possible but methods vary depending on the type of fire. Please contact us to discuss the specifics.

Most remotes will not have interference and you will be able to use both separately as normal. When there are some cross controls, it is because both remotes are on the same frequency channel. To resolve this please change the channel of one of the remotes. If you do not see a way to do that, please contact us.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

Yes, we can have a log burner installed in a prefab house, but certain conditions need to be met. Please call our showroom, visit or send a message to discuss.

Pricing for a fitted mediawall is bespoke for almost every build. We cannot answer such an open-ended question with a specific price without additional details. You can find a typical indicator of pricing on our deals page where we display some predesigned builds. For specific pricing, we highly recommend you visit our showroom to browse hundreds of displays and take inspiration from our mediawalls. Once you have discovered the best product for you, we can then give pricing on a mediawall built custom for you. From our showroom, we can also book surveys if needed.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

Yes, we can supply boiler back stoves but we do not keep any in stock or have any on display. We cannot offer any advice on installation or offer any contacts for an install service.

We cannot issue you a certificate as we are not HETAS registered. A job can only be completed and signed off by a professional installer who has been tested and approved by HETAS. If we have assisted you in booking a 3rd party installer and you’ve not yet received a certificate from them, please contact us and we can check for you.

We do not supply and fit flueless gas fires. For alternative options, please contact us.

Your wall will be fully plastered by your install team and ready to paint but they do not paint it as most people like to do this themselves. We will only paint if you have requested our textured paint style which requires experience to get right.

Yes. Whilst we stock many items, most are bespoke and have to be designed and ordered for you. You will be told an estimated delivery time when you place the order and whilst most of the time this is correct we cannot control courier delays. You will be told of any delays to your order and notified when your order arrives.

This only relates to the immediate area around the installation. Please feel free to continue other building works.

** Some chimney installations may require a crane which required access. **

Some electric fires have a realistic smoke function that uses water to create mist/steam. Some models require you to fill a small tank that can be safely removed, others have a build in the tank and the fire is linked to your pluming. If you are not sure please contact us. Another problem that can sometimes arise is that regular tap water is used instead of filtered water, which can sometimes, over time build up limescale and block the water flow.

There are a few things you can buy to make your life easier, these include;

A stove glove – an oven mitt with a higher temperature rating. It is used when handling the stove after it has been running for a while and is extra hot. Whilst many stoves use various materials to lower the temperature of the areas that you touch, a glove can help.

A brush – the brush is helpful when cleaning out the ash from the fire and the hearth.

An ash bucket – any metal bucket will do the trick, as long as it is nonflammable and it’s best to have a lid to stop any ash blowing out. (tip: Ash can be used in your garden as a fertilizer for some plant types that like more acid)

We don’t stock or sell vermiculite individually but if you call our showroom we can recommend a local retailer.

With relation to a woodburning stove, slumbering is when you run the stove well below the optimal temperature for an extended period. If you leave your stove lit overnight to revive it in the morning without relighting, then you slumber the fire. Running the stove well below the optimal temperature can cause issues with an increase in fine particles blocking up your flue and should not be done unless your stove is designed to operate that way (most stoves are). The same can be said for running a needlessly powerful stove at low temperatures for extended periods because anything more is too hot for the room.

Burning wood of any kind, over time, will build up a fine layer of particle dust in the room where the fire is burning. This is generally no problem as normal cleaning schedules completely negate this but if you have not wiped down your coffee table in a long while you may see a little dust. This can be minimized by using an enclosed stove and using the correct type of wood.

Our stoves are manufactured to high standards with tough materials, from reliable brands, but it has a hard job, and ‘consumables’ such as your glass or rope seals can deteriorate over time. There are a few things that can affect the life of your consumables.

Constant High Temperatures – Think of your car, if you drive faster and harder for long periods you will need to replace your brakes etc – if you are running your stove full blast for long periods it can lower the life expectancy of your parts. This is a more common issue for multi-fuel stoves as coal burns hotter for longer and produces more byproducts.

Regular Maintenance – Keeping your stove free from too much ash, cleaning your flue/chimney regularly. More frequently if you are burning coal.

Replacing the rope seal on your stove is an important part of your maintenance and servicing. The rope creates an airtight seal around the edges of your stove door which is needed to form a proper draft up your flue. Without a proper functioning seal, you may get smoke coming into your home or at the very least have incorrect burn settings on your air controls. Our friends over at Stovax have created a great video explaining how to replace your stove rope seal.

*Please note: Due to factors like rope thickness you must use the correct rope seal for your specific model of stove. If you are unsure of which rope seal to buy please contact us.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

Whether it’s a new wood-burning stove, gas fire or electric mediawall fire, all new fires tend to have a slight metal burning smell when operated for the first time. The smell is the oil and dust particles from the metal being burned away, is completely normal, and not a fault. This should disappear in a short while. However, if this smell persists, please contact us.

Portuguese limestone is a natural stone cut straight from the earth. The stone is a sedimentary limestone with characteristic darker veins and a lighter background, intermingled with fossils and blooms. All of our limestone surrounds are constructed from Portuguese limestone, which is a natural material so each piece is unique and will contain veining, fossils, and ‘blooms’ which are not defects.

Each piece/type of marble is unique and each type of marble has different characteristics. No two pieces of marble can ever be the same. Some marbles and stones may have slightly different characteristics, but these are not defects. (some natural materials even have fossils, but generally discarded during) manufacturing.

Yes, depending on the model. Many of our fires allow you to place the logs individually, whilst they do come with instructions you are generally free to do what you think looks best.

Log options include;

British Woodland
Split Ceramic – Silver Birch
Split Ceramic – Woodland
Continental – Silver Birch
Continental – Woodland

You can also adjust the type of rocks and gems etc, please visit our showroom to browse options as they are not available for all fires.

We don’t stock or sell vermiculite individually but if you call our showroom we can recommend a local retailer.

We do not provide or install carpets. If the carpet has to be pulled back or cut to install your fireplace or media wall, your carpet fitter will need to reinstall. You should be notified of this after your initial survey.

All of our natural limestone surrounds are mined and crafted in Portugal. Many manufacturers of high-end products import their limestone from Portugal.

A Mediawall is a custom-built entertainment unit that integrates a state-of-the-art media center with a stylish fireplace. It’s designed to be a focal point in your living space, combining functionality and elegance to enhance your home entertainment experience. A media wall without the TV is generally just a feature wall. We also design and facilitate the install of feature walls as long as they have a fireplace included.

Yes, our Mediawalls are designed to accommodate a wide range of TV sizes and media equipment. We work closely with you to ensure that all your media components are properly integrated and accessible. It’s a general rule of thumb that the fireplace should be 6-8 inches wider than the width of your TV. (remember that the TV is generally measured in inches at its diameter, so the width may vary from model to model)

You can start by visiting our showroom in the North East or contacting us directly. Our team will guide you through the design process, help you select the right options for your space, and provide a detailed quote. Our showroom is open 7 days a week.

The installation time can vary depending on the complexity and size of the media wall. Typically, installation can be completed within a day but more complex projects may run into a 2nd day. We strive to minimize disruption and ensure a smooth and efficient installation process.

Yes, we offer a variety of fireplace options for our Mediawalls, including electric, gas, and wood-burning models. Each type has its unique benefits, and our team can help you choose the best option for your needs. Our showroom is a must-see if you are unsure what kind of fire you can have or would like to have.

Safety is a top priority for us. The fireplaces integrated into our Mediawalls are designed with advanced safety features and with the primary purpose of being integrated into a display.

Yes, there is a small separate charge for rubbish removal. Most companies build it into the order price but we make it an optional charge because some people may already have a skip on-site when renovating and we don’t want to charge for something that’s not needed. The price depends on the amount that needs to be removed and if any special requirements are needed for correct, safe disposal. This will be discussed with you during the planning phase.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

We have facilitated the installation of over 3,000 mediawalls and fires. We refer many of our customers to local, experienced teams of installers who do this every day and are well-versed in both standard and bespoke jobs. We can even handle all of the bookings for you to ensure minimal distruption.

We do not provide or install carpets. If the carpet has to be pulled back or cut to install your fireplace or media wall, your carpet fitter will need to reinstall. You should be notified of this after your initial survey.

When designing your media wall, think carefully about which electronics you use. We design our walls to hide all of the clutter in cupboards and other hidden areas. And of course, we can leave some extra room for additional equipment and always design for ease of access.

Yes, we can give details of experienced installers who have done so before. A media wall is more than just the fireplace, although the fire is an impressive feature. Please contact us to discuss the details.

Pricing for a fitted mediawall is bespoke for almost every build. We cannot answer such an open-ended question with a specific price without additional details. You can find a typical indicator of pricing on our deals page where we display some predesigned builds. For specific pricing, we highly recommend you visit our showroom to browse hundreds of displays and take inspiration from our mediawalls. Once you have discovered the best product for you, we can then give pricing on a mediawall built custom for you. From our showroom, we can also book surveys if needed.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

Your wall will be fully plastered by your install team and ready to paint but they do not paint it as most people like to do this themselves. We will only paint if you have requested our textured paint style which requires experience to get right.

Yes, there is a small separate charge for rubbish removal. Most companies build it into the order price but we make it an optional charge because some people may already have a skip on-site when renovating and we don’t want to charge for something that’s not needed. The price depends on the amount that needs to be removed and if any special requirements are needed for correct, safe disposal. This will be discussed with you during the planning phase.

We accept payment for goods in cash or card at our showroom.

Payment for installation services is paid directly to the installers themselves. Many of the teams we connect with are either sole traders or contractors. It is up to them how they want to allow payment. The easiest method for them is a cash payment, as it saves all of the card processing fees.

To recap, payment for goods is paid directly to Washington Fireplaces via cash, card, or direct bank transfer either in person or over the phone. Payment for installation is generally paid directly to the installers.

We will contact you and explain your payment during our consultation phase.

Pricing for a fitted mediawall is bespoke for almost every build. We cannot answer such an open-ended question with a specific price without additional details. You can find a typical indicator of pricing on our deals page where we display some predesigned builds. For specific pricing, we highly recommend you visit our showroom to browse hundreds of displays and take inspiration from our mediawalls. Once you have discovered the best product for you, we can then give pricing on a mediawall built custom for you. From our showroom, we can also book surveys if needed.

Our showroom is one of the biggest (and best) in the North East, we have over 400 fireplaces and 60 media walls on live display along with a range of additional parts such as tiles and beams. We highly recommend every customer to visit our showroom to see our products in person. You will be blown away!

Our showroom is all on the lower floor with wheelchair access throughout and wide aisles. We don’t foresee any issues navigating our store in a wheelchair. If you do run into any problems please let a member of staff know so we can improve.

Yes, depending on the model. Many of our fires allow you to place the logs individually, whilst they do come with instructions you are generally free to do what you think looks best.

Log options include;

British Woodland
Split Ceramic – Silver Birch
Split Ceramic – Woodland
Continental – Silver Birch
Continental – Woodland

You can also adjust the type of rocks and gems etc, please visit our showroom to browse options as they are not available for all fires.

When designing your media wall, think carefully about which electronics you use. We design our walls to hide all of the clutter in cupboards and other hidden areas. And of course, we can leave some extra room for additional equipment and always design for ease of access.

You can contact us using any of the methods below;

Phone: 0191 417 5467

Email: sales@washingtonfireplaces.co.uk

Online chat via our website.

Contact forms via our website.

Social media: Facebook, Instagram

**We did have an issue where a very small number of people trying to call our number were blocked automatically by BT when using certain links online. If this happens please let us know using an alternative contact method**

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

Yes. Whilst we stock many items, most are bespoke and have to be designed and ordered for you. You will be told an estimated delivery time when you place the order and whilst most of the time this is correct we cannot control courier delays. You will be told of any delays to your order and notified when your order arrives.

This only relates to the immediate area around the installation. Please feel free to continue other building works.

** Some chimney installations may require a crane which required access. **

A wood burning stove is designed specifically for burning wood logs, whereas a multi-fuel stove can burn various types of fuel, including wood, coal, and smokeless fuels. Multi-fuel stoves have a grate for coal to burn on and a removable ash pan for easy cleaning.

Yes, most stoves require a chimney to safely vent the smoke and gases produced during burning. If you don’t have an existing chimney, we can assist with installing a suitable flue system. You do not need a chimney for a gas or electric stove.

Regular maintenance includes cleaning the ash out of the stove, checking and cleaning the flue, and annual servicing by a qualified professional. This ensures your stove operates safely and efficiently. For gas and electric stoves maintenance varies.

The ideal stove size depends on the room size, layout, and insulation. Our experts can help you calculate the appropriate heat output (measured in kilowatts) required for your space. You can also visit our showroom to see live examples with all of the home equipment already installed.

We recommend having your stove serviced annually by a qualified technician to ensure it’s operating safely and efficiently. Regular servicing can also extend the lifespan of your stove. Remember, it’s important to hire a certified fire engineer if you do not use our services.

Absolutely! We encourage you to visit our showroom in the North East UK, where you can see a variety of our stoves in operation. This allows you to experience their warmth and view their design up close.

We do not stock, fit, or sell any bio-ethanol fires. This is because we they provide less heat than wood alternatives, the fuel is more expensive, its corrosiveness, low flame luminosity, and lower vapor pressure (making cold starts difficult). We believe that overall there are better options available.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

There are a few things you can buy to make your life easier, these include;

A stove glove – an oven mitt with a higher temperature rating. It is used when handling the stove after it has been running for a while and is extra hot. Whilst many stoves use various materials to lower the temperature of the areas that you touch, a glove can help.

A brush – the brush is helpful when cleaning out the ash from the fire and the hearth.

An ash bucket – any metal bucket will do the trick, as long as it is nonflammable and it’s best to have a lid to stop any ash blowing out. (tip: Ash can be used in your garden as a fertilizer for some plant types that like more acid)

With relation to a woodburning stove, slumbering is when you run the stove well below the optimal temperature for an extended period. If you leave your stove lit overnight to revive it in the morning without relighting, then you slumber the fire. Running the stove well below the optimal temperature can cause issues with an increase in fine particles blocking up your flue and should not be done unless your stove is designed to operate that way (most stoves are). The same can be said for running a needlessly powerful stove at low temperatures for extended periods because anything more is too hot for the room.

Burning wood of any kind, over time, will build up a fine layer of particle dust in the room where the fire is burning. This is generally no problem as normal cleaning schedules completely negate this but if you have not wiped down your coffee table in a long while you may see a little dust. This can be minimized by using an enclosed stove and using the correct type of wood.

It is possible but methods vary depending on the type of fire. Please contact us to discuss the specifics.

Yes, we have a selection both on display in our showroom and available to order. Please visit our showroom and our helpful staff can show you some examples.

Our stoves are manufactured to high standards with tough materials, from reliable brands, but it has a hard job, and ‘consumables’ such as your glass or rope seals can deteriorate over time. There are a few things that can affect the life of your consumables.

Constant High Temperatures – Think of your car, if you drive faster and harder for long periods you will need to replace your brakes etc – if you are running your stove full blast for long periods it can lower the life expectancy of your parts. This is a more common issue for multi-fuel stoves as coal burns hotter for longer and produces more byproducts.

Regular Maintenance – Keeping your stove free from too much ash, cleaning your flue/chimney regularly. More frequently if you are burning coal.

Lighting your stove correctly is very important, without it, you may struggle to build a hot enough fire to dispel a cold pug in the colder months and without the correct air control settings you can smother your fire. You can learn more about lighting your fire, choosing the correct wood, and more on our blog. Our friends at Stovax have also created a great video explaining the process.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

Yes, we can have a log burner installed in a prefab house, but certain conditions need to be met. Please call our showroom, visit or send a message to discuss.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.

Yes, we can supply boiler back stoves but we do not keep any in stock or have any on display. We cannot offer any advice on installation or offer any contacts for an install service.

We cannot issue you a certificate as we are not HETAS registered. A job can only be completed and signed off by a professional installer who has been tested and approved by HETAS. If we have assisted you in booking a 3rd party installer and you’ve not yet received a certificate from them, please contact us and we can check for you.

Your warranty period can vary depending on the brand of the product and the individual product itself. Most warranties are held with the manufacturer and not Washington Fireplaces. All items come with a standard 12-month warranty but many products offer extended 2-year warranties, or 10-year warranties with conditions such as proof of a yearly service. Some extended warranties after some time may only cover the cost of parts and not installation. We will provide you with warranty terms in our showroom for a specific product. All products that are manufactured by Washington Fireplaces come with a standard 12 months parts warranty.

We do not recommend replacing your home’s internal heating system with a wood-burning stove, electric fire, or gas fire. All fires of this kind are classed as a secondary heat source. Whilst these fires can be used to heat your room, we recommend that you always have a functioning primary heat source. Electric fires for example, only produce up to 2kw of heat output which is enough to get your living room nice and cosy but when used for extended periods may lead to damage.

A heating system such as a mediawall electric heater does not replace your existing home heating. They are designed as supplementary heaters only and using them for long periods may lead to damage. All electric heaters have a max of 2kw heat output, which is not enough to heat a home. Of course, the light settings and flame effects can be used for a for a much longer time, we recommend you switch them off at night just to save energy.

As of now, we have 400+ fires and 60+ mediawalls on live display in our showroom. This number can change month to month as we’re continuously producing more, replacing displays with new and updating existing displays. If you need to know if we have something specific on display please give us a call.